Meeting Excellence

Produktbeschreibung

Meeting Excellence is a comprehensive resource that provides a wide range of ready-to-use tools that have been developed and tested by a meeting initiative within Novartis Pharmaceuticals. It is based on years of research observing team meetings, examining existing meeting documents, and conducting a number of intensive individual interviews in the U.S. and Europe. This important book offers the information and tools needed to prepare, facilitate, and follow up on all your meetings. Step by step, Meeting Excellence shows how to

Create an action-focused meeting agenda

Ensure that everyone participates in discussion

Deal with disruptive and inattentive people

Develop a climate of trust among meeting participants

Create and deliver effective meeting presentations

Stay on track to achieve your meeting goals

Achieve clear communication during a multicultural meeting

Liven up a dreary and unproductive meeting

Close your meeting on an upbeat and positive note

Get action on team action items

Improve meeting communications with line management

Evaluate your meeting quickly and effectively

Choose among various web-based meeting tools 

Inhaltsverzeichnis

Preface vii

PART 1: PREPARING FOR THE MEETING.

1. Is This Meeting Necessary? 3

2. Preparing for Your Next Meeting 5

3. How to Prepare an Action Agenda 11

4. Defining Team Meeting Roles 16

5. How to Integrate a New Member 21

6. When a Member Leaves the Team 24

7. Establishing Your Team's Ground Rules 28

8. Components of a New Team Kick-Off Meeting 32

9. Planning an Off-Site Meeting That's On Target 37

10. Your Opening Act: Setting the Tone for an Excellent Meeting
42

11. E-Mail Excellence 45

PART 2: FACILITATING THE MEETING.

12. Meeting Time Management: When to Meet, How Long to Meet, and
When to Take a Break 51

13. Staying on Track 55

14. How to Get Effective Participation 59

15. Building a Foundation of Trust 66

16. Communicating in a Videoconference 69

17. Teleconference Tips 73

18. Achieving Clear Communication in a Multicultural Meeting
77

19. How to Make a Decision 83

20. Presenting at a Team Meeting 93

21. Resolving Conflicts in a Team Meeting 103

22. Responding to Nonverbal Communication 108

23. Managing Meeting Monsters: Dealing with Difficult Behavior
in Team Meetings 112

24. Serious Fun at Team Meetings? You're Kidding! 118

25. Eating Well = Meeting Well 130

PART 3: CLOSING AND FOLLOWING UP ON THE MEETING.

26. Ending Meetings On Time and On Target 137

27. Meeting Evaluation: A Two-Minute Drill 139

28. Meeting Evaluation: A Five-Minute Activity 141

29. Meeting Evaluation: A Ten-Minute Assessment 144

30. Meeting Notes: Capturing the Essence of Your Meeting 147

31. Getting Action on Action Items 150

32. After-Meeting Actions 153

33. Managing External Communications 156

PART 4: RESOURCES.

A. Web-Based Meeting Tools 167

B. The Seven Sins of Deadly Meetings 171

C. Are You a Meeting Marvel? A Self-Test for Meeting
Participants 181

D. What Would You Do? Problem Situations for Meeting
Facilitators 184

E. Meeting Excellence: Your Final Exam 190

F. Annotated Bibliography of Meeting Resources 202

About the Authors 207

Index 209