PORTO-
FREI

Managing Information Quality

Increasing the Value of Information in Knowledge-intensive Products and Processes

von Eppler, Martin J.   (Autor)

The 2nd edition of this book shows how the quality of information can be improved in such knowledge-intensive processes as on-line communication, strategy, product development, or consulting. The text offers proven principles for applying information quality management to a variety of information products. Case studies show how information quality management can increase satisfaction of knowledge workers and information consumers. Includes much new material. What makes information useful? This seemingly simple and yet intriguing and complicated question is discussed in this book. It examines ways in which the quality of information can be improved in knowledge-intensive processes (such as on-line communication, strategy, product development, or consulting). The book proposes a conceptual framework to manage information quality for knowledge-based content, presenting four proven principles to apply the framework to a variety of information products. Five in-depth company case studies show how information quality can be managed systematically in order to increase the satisfaction of knowledge workers and information consumers. The book uses frequent diagrams and tables, as well as diagnostic questions and summary boxes to make its content actionable.

Buch (Gebunden)

EUR 149,99

Alle Preisangaben inkl. MwSt.

Auch verfügbar als:

Am Lager, sofort lieferbar
(Nur noch wenige Exemplare auf Lager)

Versandkostenfrei*

Versandtermin: 15. Oktober 2019, wenn Sie jetzt bestellen.
(innerhalb Deutschlands, Sendungen in Geschenkverpackung: + 1 Werktag)

Dieser Artikel kann nicht bestellt werden.
 

Produktbeschreibung

The 2nd edition of this book shows how the quality of information can be improved in such knowledge-intensive processes as on-line communication, strategy, product development, or consulting. The text offers proven principles for applying information quality management to a variety of information products. Case studies show how information quality management can increase satisfaction of knowledge workers and information consumers. Includes much new material. What makes information useful? This seemingly simple and yet intriguing and complicated question is discussed in this book. It examines ways in which the quality of information can be improved in knowledge-intensive processes (such as on-line communication, strategy, product development, or consulting). The book proposes a conceptual framework to manage information quality for knowledge-based content, presenting four proven principles to apply the framework to a variety of information products. Five in-depth company case studies show how information quality can be managed systematically in order to increase the satisfaction of knowledge workers and information consumers. The book uses frequent diagrams and tables, as well as diagnostic questions and summary boxes to make its content actionable. 

Inhaltsverzeichnis

Introducing the Notion of Information Quality.- Information Quality Problems and Current Approaches.- A Framework for Information Quality Management.- Information Quality Case Studies.- Conclusion and Outlook. 

Kritik

From the reviews of the second edition:

"Eppler's framework is fairly intuitive and sound. ... He provides numerous definitions, diagrams, and tables to illustrate the similarities and differences between his own and others' perspectives. ... I would recommend Eppler's book for chief information officers. ... The framework and the illustrative case studies would likely prove useful for senior mangers to employ in improving information quality within the areas of their immediate control and responsibility." (Colleen Coleman, Technical Communication, Vol. 54 (4), 2007) 

Autoreninfo

Martin J. Eppler ist ordentlicher Professor für Kommunikationsmanagement an der renommierten Universität St. Gallen und dort geschäftsführender Direktor des MCM Instituts. Er beschäftigt sich seit Jahren mit der Frage, wie man Management so lehren kann, dass nicht nur Manager es verstehen. Er ist Gastprofessor in Peking und Helsinki und berät Organisationen wie die UNO, Philips, Ernst & Young oder das Schweizer Militär. 

Mehr vom Verlag:

Springer-Verlag GmbH

Mehr vom Autor:

Eppler, Martin J.

Produktdetails

Medium: Buch
Format: Gebunden
Seiten: XII, 398
Sprache: Deutsch, Englisch
Erschienen: Juli 2006
Auflage: 2nd ed
Maße: 245 x 165 mm
Gewicht: 749 g
ISBN-10: 3540314083
ISBN-13: 9783540314080

Bestell-Nr.: 2803466 
 

LIBRI: 9600710
LIBRI-EK*: 107.94 € (23.00%)
LIBRI-VK: 149,99 €
Libri-STOCK: 2
* EK = ohne MwSt.

UVP: 2 
Warengruppe: 16320 

KNO: 19547344
KNO-EK*: 74.96 € (25.00%)
KNO-VK: 149,79 €
KNV-STOCK: 0

P_ABB: 59 Abb.
KNOABBVERMERK: 2nd ed. 2006. xii, 398 S. 34 Tabellen
Einband: Gebunden
Auflage: 2nd ed
Sprache: Deutsch, Englisch
Beilage(n): ,

Alle Preise inkl. MwSt., innerhalb Deutschlands liefern wir immer versandkostenfrei. Informationen zum Versand ins Ausland.

Kostenloser Versand*

innerhalb eines Werktages

OHNE RISIKO

30 Tage Rückgaberecht

Käuferschutz

mit Geld-Zurück-Garantie